BOOKING PROCEDURE

Please have a look at the rules for guaranteed reservation and prepayment at the StandArt hotel Moscow.

Official check-in and check-out time:

Check-in time at StandArt hotel is 2 pm Moscow time;

Check-out time at StandArt hotel is 12 pm Moscow time.

Guaranteed reservation and payment procedure

There are several ways to make a guaranteed reservation, please, choose the most convenient one for you. Please, give the information about the preferable method to the reservation specialist of the StandArt hotel Moscow.

To guarantee the booking you can:

  1. Provide a valid credit card details by phone or by email reservations@standarthotel.com;
  2. Make a 100% advance payment via bank transfer in 5 days prior to arrival. Do not forget to mention Guest Name and Confirmation Number;
  3. Make a 100% prepayment in cash at the hotel front desk.

Please, note that if the guarantee for booking is not received, our team has a right to cancel the nonguaranteed reservation after 4 pm upon the day of arrival (Moscow time).

Guests are kindly asked to present the bank card used for booking upon check-in. In case the card is not presented, prepayment will be returned and a different payment method will be required.

Personal information protection policy

Privacy policy.

CANCELLATION POLICY

In order to avoid a penalty in amount of 100% first night charge (plus VAT), please, notify our team about any changes or cancellations before 2 pm Moscow time 24 hours prior to the day of arrival.

Please note that most of promo rates and accommodation are non-refundable. Full prepayment is charged at the time of booking. There is no refund in case of cancellation or no-show . Please check cancellation policy of your booking in advance.

Early check-in

We kindly inform you the guaranteed early check-in is provided upon availability of a room reservation one day earlier than the actual arrival day. In case that at the time of arrival at the hotel there will be enough free rooms ready for occupancy, we will happily place you earlier than the official time of arrival – 14:00.

From 6 am to 12 pm is no extra charge for early check-in (upon room availability). Before 6 am – 100% room rate per night.

You can also enjoy breakfast at “Sever-Yug” restaurant served from 7 am to 11 am. Your items can be left in the luggage room for convenience while waiting for the preparation of the room for check-in.

Late check-out

The cost of late check-out between 12 pm and 2 pm is at no extra charge, ask Reception for availability. The cost of late departure is 40% of the cost of the day of departure – until 19:00; 100% of the cost of the day of departure – after 19:00. Please, note that all listed prices include 18% VAT.

Please warn the Reception about the need of late check out at the time of check-in or on the eve of eve of the day of departure, or on the day of departure until 12:00. We are looking forward to seeing you!